Privacy Policy


Last Updated: July 30, 2026

Family Plumbing, Heating & Air (“us,” “we,” or “our”) operates www.866myfamily.com (the “Site”). This Privacy Policy outlines our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection and Use

We may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Other details relevant to providing our services (collectively, “Personal Information”).

We collect this information when you:

  • Visit our Site
  • Fill out a form
  • Communicate with us via email, phone, or SMS
  • Use our services

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include:

  • Your computer’s IP address
  • Browser type and version
  • Pages of our Site that you visit
  • Date and time of your visit
  • Time spent on pages and other analytics

We use Google Analytics 4, a web analytics service provided by Google LLC, to understand how visitors use the Site. Google Analytics sets cookies on your device and collects information including the pages you view, the approximate geographic area derived from your IP address, your device and browser type, the site or search that referred you, and your interactions with pages. Google Analytics 4 does not log or store full IP addresses. We use this information only in aggregate, to measure how the Site performs and which services visitors are looking for. We do not use it to identify individual visitors. Google's handling of this data is governed by its own privacy policy at policies.google.com/privacy. You can prevent Google Analytics from collecting your data by installing Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Third-Party Services We Use

Some parts of the Site rely on outside providers. Where that happens, information may be transmitted to those providers:

  • Web3Forms (form delivery). When you submit a contact form on this Site, the information you enter, being your name, email address, phone number, message, and whether you checked the SMS consent box, is transmitted to Web3Forms, which forwards it to us by email. Web3Forms processes this data on our behalf so that we can respond to your enquiry. We do not use it for advertising or profiling. See web3forms.com/privacy.
  • Google Maps. A Google Maps panel showing our location appears in the footer of every page. When a page loads, your IP address and browser information are sent to Google in order to display the map.
  • YouTube. Where a video appears, we show a still image instead of loading the player. Nothing is requested from YouTube unless you click to play, and when you do, the video loads from youtube-nocookie.com, which does not set tracking cookies for advertising purposes.

Fonts and other design assets are served from this Site rather than from an outside content network, so simply loading a page does not disclose your visit to a font provider.

Communications

We may use your Personal Information to contact you regarding:

  • Newsletters
  • Marketing and promotional materials
  • Service updates
  • Transactional messages related to appointments, billing, or customer support

You may opt out of these communications at any time.

SMS Consent and Communications

If you have consented to receive SMS messages from Family Plumbing, Heating & Air, you may receive messages related to:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Service, maintenance and estimate updates

Message Frequency: Message frequency may vary, but you may receive up to 2 SMS messages per week regarding your service.

Fees: Standard message and data rates may apply based on your carrier’s pricing plan.

Opt-In Methods: You may opt-in to receive SMS messages in the following ways:

  • Verbally during a conversation
  • By filling out a paper form
  • By submitting an online form

Opt-Out Methods: You can opt out of receiving SMS messages at any time by:

  • Replying “STOP” to any SMS message received
  • Contacting us directly to request removal

Help: If you experience any issues, reply with “HELP” or visit our contact page at www.866myfamily.com/contact-us

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP.”
  • Message frequency may vary.
  • No mobile information will be shared with third parties or affiliates for marketing purposes.

Cookies

We use “cookies” to collect information. Cookies are small data files stored on your device. The cookies set on this Site are those used by Google Analytics to distinguish one visitor from another and to measure how pages are used; they expire on their own and are not used to identify you personally. You can configure your browser to refuse cookies or alert you when they are being sent. However, some parts of the Site may not function properly if cookies are disabled.

Data Security

We take commercially reasonable measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access, correct, or delete your Personal Information
  • Opt out of marketing communications
  • Request details on how we use your data
  • Withdraw consent for data processing

To exercise these rights, contact us at www.866myfamily.com/contact-us.

Changes to This Privacy Policy

This Privacy Policy is effective as of February 5, 2025, and will remain in effect except for any future updates, which will take effect immediately upon posting.

We reserve the right to update this policy at any time. We will notify users of material changes by email or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.